Cisco today outlined the next phase of its investment in India by expanding its Pune operations and launching the Cisco® Global Delivery Center. With this development, India is the only country in the world, where Cisco has two global delivery centres. The opening of the Global Delivery Center in Cisco’s 172,000 sq ft Pune office is a strategic move by the company to support customers globally and in India.
The opening of this center will enable Cisco to get closer to its customers, thereby allowing the company to expand its current delivery capacity leading to increased customer satisfaction. The centre will help to proactively explore potential service growth opportunities, especially in Maharashtra, says the company press release.
Cisco chose Pune as the site for the new delivery center due to its mutiple attributes – the city’s strategic location, easy availability of technical talent and robust communications infrastructure. Through the successful operation of the Pune center, Cisco hopes to bring new opportunities, new businesses and great service experiences to a broader customer base. The centre will help deepen the local expertise in advanced digital technologies and contribute to Pune’s economic growth. The delivery center in Pune will focus on customers embracing digitization including leading Indian and global telco operators, insurance and finance institutions, as well as consumer goods companies – most of them operating on a global scale. The Pune center plans to double its headcount in the next two years.
The Pune delivery center builds on the success of the Global Delivery Centre at Cisco’s Bengaluru site which also includes a Network Operations Center that allows engineers to proactively monitor and report any detected anomalies in the customer’s network.
“The Cisco Global Delivery Center in Pune plays a key role in our global strategy to execute global advanced services business along with providing services to India.We believe the Pune center will set the global standard in terms of its ability to attract talent, deliver the quality of the services, and achieve customer satisfaction. This center enables Cisco to share its global best practices and cutting-edge technologies with local customers and provide great services for a broader customer base,” said Sanjay Pal, Vice President, Advanced Services, Cisco