The IT organizations are quickly adopting bimodal strategies, whereas the technology service providers are slow in responding to the needs of agile, bimodal enterprises, according to Gartner Inc. Hence, Gartner called for the implementation of bimodal roadmap to familiarize with the evolving needs of today’s businesses.
“Confronted by digital transformation IT leaders recognize the need to innovate more, manage uncertainty better and establish more agility,” said Claudio Da Rold, vice president and distinguished analyst at Gartner. “We anticipate that three out of four organizations will be at some level of bimodal maturity by 2017. Unfortunately, the same can’t be said for providers’ ability to aggressively transform into organizations that are able to respond to the needs of agile, bimodal enterprises.”
According to Gartner, most of the technology service providers find it difficult to embrace the bimodal work style, to follow new consumption models or to provide the basic sales model enhancement. They fail to fulfill the changing consumer expectations across Mode 1 and Mode 2.
To elucidate, by bimodal IT, Gartner implies the practice of managing two separate coherent modes of IT delivery, one focused on stability and the other on agility. Mode 1 is traditional and sequential, emphasizing safety and accuracy. Mode 2 is exploratory and nonlinear, emphasizing agility and speed.
Beyond enhancing the business models, technology service providers would require to innovate themselves to stay relevant. Few companies have employed bimodal capabilities in few of its business units, but not completely across the organization. In order to make this happen, strong leadership is a must, said Gartner.
In the next two years, organizations will reconsider the technology service providers based on their bimodal capabilities. Service Providers that demonstrate understanding, alignment and prioritization of both Mode 1 and Mode 2 initiatives will survive and exploit new opportunities.
“Providers that are unable to meet Mode 2 business buyers’ expectations of speed, trust and credibility will face a market of cost-reduction-oriented services, frozen IT budgets and high competition for traditional spending,” said Da Rold.
Gartner analysts will further explore the topic at the Gartner Sourcing and Strategic Vendor Relationships Summits 2016 on 6th and 7th June in London, UK.