Sanjay Malik, the current Head of Network Implementation (NI) at Nokia Global Services is promoted as the Head of Nokia’s India market segment, announces the company. Malik takes over the responsibilities from Sandeep Girotra, who has been heading the Indian market since 2011.
In his new role, Malik will be in-charge of customer operations, driving business strategies, and formulating customer engagement services. He will assume the responsibilities from 1 August 2016.
As the Head of NI at Nokia Global Services, Malik was instrumental in making the segment a success, by delivering strong performance both in terms of revenue and operational efficiency. Prior to his association with Nokia, Malik was the Head of Bharti GCBT (Global CBT). At Bharti GCBT, he undertook to improve customer satisfaction, market share and business results at India and Africa. He joined Nokia in 2000.
Welcoming Mr. Malik to the new role, Ashish Chowdhary, Chief Customer Operations Officer at Nokia said, “I welcome Sanjay Malik as Head of India and am confident that with his strong track record and proven management expertise, he will be able to drive the India market to the next level. Sanjay is well acquainted with the Indian telecommunication industry and is a dynamic business leader with a proven track record of leading growth, turnarounds, customer management, value selling, large multi-cultural organization development and delivering performance.”
“I will continue our relentless drive to excel in this key market. I look forward to serving our customers in the region as we continue to deliver superior products and enable service providers to provide world-class voice and data services to their subscribers,” commented Malik.
Meanwhile, Girotra has recently been appointed as the Head of Asia Pacific and Japan (APJ) market for Nokia.