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Swisscom To Shut Down Six Call Centers In 2016

Europe

Swisscom To Shut Down Six Call Centers In 2016

Swisscom, the major telecommunications provider in Switzerland has announced its revenue for the fourth quarter 2015 at 3.02 billion francs ($306 million). The net profit is registered at 3.04 million francs, down from the 357 million francs in the previous year.

However, the number of mobile subscribers has surged, 6.62 million. Swisscom closed 2014 with 6.54 million subscribers. Besides mobile services, the company also provides broadband, landline and pay TV services. The company added 129,000 subscribers during 2015 for its broadband connection and totaled 2.20 million broadband customers by the end of the year.

The company has registered its overall capital expenditure for the last quarter as 499 million francs, down compared to 505 million francs in the same quarter last year. Total CAPEX for 2015 reached 2.4 billion francs, down 1.1% year-over-year.

As of the 4G deployment is concerned, 98% of Swisscom subscribers access 4G LTE services. 4G covers 73% of its mobile data.

For 2016, the company targets a net revenue of over 11.6 billion francs, EBITDA of around 4.2 billion francs and capital expenditure of over 2.3 billion francs. It would also reduce its expenditure by 300 million francs by 2020 through organizational changes. This may include few job cuts and process optimization. More investments are targeted.

A major expenditure reduction would be through reducing the number of call centers, which is now deployed across 14 sites. These would be reduced further to eight sites by the end of 2016. The call centers in Zurich, Berne, Basel, Geneva, Lucerne and Rapperswil will be closed and the staff will be concentrated at the remaining eight sites in Lausanne, Neuenburg, Biel, Olten, Sion, St. Gallen, Chur, and Bellinzona.

Ria Lakshman. V is a lead news writer at The Telecom Times. She studied Journalism at Manipal School of Communication and proceeded to work in newspapers and magazines, with technology as her focus area. Passionate about Telecommunications sector, her move to 'The Telecom Times' was a natural choice. Alongside, she also writes for Telecom Talk, where she covers news and tech commentaries in the sector of telecom. In the free time, Ria loves to go camping, read books, or sketch illustrations. She also runs a local design studio and promotes eco-friendly crafts. Ria can be found sharing her knowledge and insights on Twitter.

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