Merely hours after Telstra announced it would be investing $50 million to resolve the network issues, hundreds of Telstra customers were affected by internet outage. Irate customers took to social media to complain about the issue.
According to aussieoutages.com, around 1,023 outage issues got reported just after 11 am, mainly by the people from Queensland, New South Wales, and Victoria. Besides the internet connection issues, there were problems reported on mobile and fixed landlines as well.
A Telstra spokesman addressed the outage as ‘affected a small number’ of customers. “There was an outage issue with our fixed broadband service in Queensland. That was caused by a hardware fault and it lasted less than half an hour. Our customers were back on the network within half an hour and it was only in Queensland,” spokesman said to Daily Mail UK.
A string of outages was reported earlier this year, including three outages in six weeks. Telstra’s chief operations officer Kate McKenzie said the company would install better monitoring equipment. “In any highly sophisticated world class network like ours there will always be disruptions which are why we use sophisticated tools to help us better detect issues and allow stronger monitoring,” she said.
“We are going to make even further investments in this area to take advantage of some of the most cutting-edge technology becoming available. We will be specifically introducing more real-time traffic monitoring along with more real-time customer impact reporting,” she added.
Nearly $25 million is allotted for installation of better equipment. Another $25 million will be spent on increasing the company’s capacity to handle a large number of re-connections.