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Verizon Wireless Shuts Down Call Centres Leading To Major Job Cuts In The U.S.


Verizon Wireless Shuts Down Call Centres Leading To Major Job Cuts In The U.S.

In what can be called as a ‘reckless’ action, Verizon Wireless cuts the jobs of 3,200 employees by closing down call centers across five states in the U.S. The action has created a furor among the Government officials of the states, especially the New York State government and the Communications Workers of America (CWA) union.

“Today, with 20 minutes notice on one of the highest holy days for those of the Jewish faith, Verizon Wireless notified the Governor’s office that it would be closing two call centers in New York as part of a nationwide consolidation plan,” NY Governor Andrew Cuomo spokesperson Rich Azzopardi said in a statement released yesterday.

Verizon Wireless claimed the job cuts as a part of its decision to realign the real estate portfolio and customer service operations so that it can make the best use of extra capacity in the remaining locations.

“Nationwide, about 3,200 employees will be encouraged to seek other positions within the company, relocate with company assistance to similar positions among one of our other Customer Service call centers, or accept a severance package,” the spokeswoman said in an email to Lightreading.

Verizon is now trying to position itself as a digital media player. It acquired Yahoo Inc. in July 2014.

This is not the first time that Verizon Wireless scuffles with the employees. In April 2016, nearly 40,000 employees went on strike citing concerns about Verizon outsourcing and offshoring jobs.

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Ria Lakshman. V is a lead news writer at The Telecom Times. She studied Journalism at Manipal School of Communication and proceeded to work in newspapers and magazines, with technology as her focus area. Passionate about Telecommunications sector, her move to 'The Telecom Times' was a natural choice. Alongside, she also writes for Telecom Talk, where she covers news and tech commentaries in the sector of telecom. In the free time, Ria loves to go camping, read books, or sketch illustrations. She also runs a local design studio and promotes eco-friendly crafts. Ria can be found sharing her knowledge and insights on Twitter.



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