In what can be called as a ‘reckless’ action, Verizon Wireless cuts the jobs of 3,200 employees by closing down call centers across five states in the U.S. The action has created a furor among the Government officials of the states, especially the New York State government and the Communications Workers of America (CWA) union.
“Today, with 20 minutes notice on one of the highest holy days for those of the Jewish faith, Verizon Wireless notified the Governor’s office that it would be closing two call centers in New York as part of a nationwide consolidation plan,” NY Governor Andrew Cuomo spokesperson Rich Azzopardi said in a statement released yesterday.
Verizon Wireless claimed the job cuts as a part of its decision to realign the real estate portfolio and customer service operations so that it can make the best use of extra capacity in the remaining locations.
“Nationwide, about 3,200 employees will be encouraged to seek other positions within the company, relocate with company assistance to similar positions among one of our other Customer Service call centers, or accept a severance package,” the spokeswoman said in an email to Lightreading.
Verizon is now trying to position itself as a digital media player. It acquired Yahoo Inc. in July 2014.
This is not the first time that Verizon Wireless scuffles with the employees. In April 2016, nearly 40,000 employees went on strike citing concerns about Verizon outsourcing and offshoring jobs.